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Shipping and Returns

FREE SHIPPING OVER $150*

Please allow $15.00 for Australian Shipping (approx. 3-7 days), WA & NT excluded please allow $25.00.

Free Shipping for orders over $200 AUD applies to Australia only. Excludes International shipping and larger items.

For larger items such as furniture and lamps, you will be charged according to cubic weight, extra postage fees will occur and free shipping over $200 does not apply.

See individual product items for more information.

Contact us for quotes on International Shipping.

 

Can I collect my order?

You can collect items from our storeroom at Inverell, NSW.

Please not that you enter the property at your own risk. No responsibility can be accepted for injury or damage to yourself, your goods or possessions.

Please email michaela@frankandbernie.com.au for more information or to make an appointment.

 

How do I know my order is shipped?

Once you receive an order confirmation email from Frank & Bernie your order is processed by us.

Your beautiful items are packaged and once they are dispatched you will receive a shipping confirmation email with your tracking number.

 

How will my order be shipped?

We use Australia Post for domestic and international shipping.

 

Will my order incur customs charges/taxes?

If your address is outside Australia, your order may incur a customs or import tax/duty charge, and may be subject to regulatory compliance.

Frank & Bernie is not responsible for any charges in relation to customs clearance or quarantine, and does not have any control over these charges and is unable to advise what they will be, as they vary from country to country.

 

Our Returns Policy

There is no return on SALE item so please choose carefully from any SALE collections.  

Frank & Bernie does not accept returns or refunds for change of mind purchases. 

We will happily accept an exchange/credit note of a faulty item. Frank & Bernie will only apply a full refund including shipping in the instance of major faults/defects - including sale items. Frank & Bernie are able to dispute refund if product has been misused in a way that has contributed to problem. 

Please return within 7 business days and send us an email within that time so we can resolve any issues.

The returns policy doesn't apply to goods which have been used or worn, and damaged after delivery.

All products must be returned in their original condition.

Return shipping is payable by the customer and we recommend that to use a tracked method for safe delivery. You assume any risk of loss, theft or damaged goods during transit.

Frank & Bernie will not be responsible for the loss of a returned parcel and the original payment of shipping will not be refunded.

 

Exchanges/Credit Notes  

All exchanges/credit notes will be completed within 14 days from the date of the confirmation of receipt of returned goods email that will be sent from Frank & Bernie to the customer.

Frank & Bernie reserves the right to deny a refund of the merchandise returned if this Returns Policy is not followed. 

 

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